You can also chat with the Heartland ECSI customer support reps by clicking the chat icon in the bottom right corner. . You can make additional payments over the phone or via online chat. When and where can I enroll in Recurring ACH Payments with ECSI? (For example, I don't have enough money in my bank account and my bank doesn't honor my electronic or check payment.). The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. Phone payments -ACH and credit card payment methods are accepted through the telephone. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. . However, this does not influence our evaluations. If you have Federal student loans that are serviced by Heartland ECSI, consolidating your loans to a Direct Consolidation Loan will help you keep the option for loan forgiveness under the income-driven repayment plan. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. What should I do if I know I have a payment due in August or September but did not receive a billing statement from either Conduent/ACS or ECSI? On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. Tax documents: 866-428-1098. They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. Access 1098-T Issued Prior to 2018. The University recognizes that as a result of the transition to ECSI, there will be various changes affecting our borrowers and a period of disruption in services. Variable APR includes a 0.25% discount when you enroll in autopay. ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. MORE: Federal student loan servicers: Who are they and what do they do? Heres Who Gets It, The New Income-Driven Repayment Plan: How It Works. Enter in < 3 minutes, The College Monk 2023 All Rights Reserved, Explore College Email [emailprotected] or call their customer service team. Box 1278 Wexford, PA 15090. CONTENTS Written and Fact-Checked By Amy Chang Updated On 10/01/2023 Heartland ECSI services federal Perkins student loans for the government. Performance & security by Cloudflare. Its an affordable investment, too. Once connected, you will be redirected to your account. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Its most important to know your student loan repayment options so you can know the right questions to ask. ECSI offers several ways to pay off student loans. When you set up a payment plan to pay your past-due account balance, you will need to sign a payment plan agreement. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. If you think ECSI may be your student loan servicer, or if youre not sure whos your student loan servicer, then you can verify your student loans with these simple steps. If the period covered by the deferment processed by Conduent/ACS will expire in July, August or September, what should I do if I'm still eligible to receive a deferment? Mentor is not involved in the application, underwriting or credit decision for any product or service. Borrowers must complete and return these statements to the . When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. The truth in lending disclosure is required under Regulation Z of the Truth in Lending Act of 1968. In addition, shes written two books about the Pacific Northwest. You can make additional payments over the phone or via online chat. Cloudflare Ray ID: 7a2be8b0ee2dd337 Where to mail payments Loan Servicing Questions regarding student loans Customer Service 1.888.549.3274 Login [Send Email] Monthly Tuition Payment Plans Here's how to reach ECSI, and how their customer service team can help you. Heartland ECSI Customer Service Complaints Department. ECSI also services a few other types of. Your account may also be sent to a collection agency. They can service any type of student loan and provide customer services. Heartland ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. This helps you stay in good standing to avoid default. Since implementing TeamSupport, Heartland ECSI has achieved several important goals: TeamSupport is extremely user friendly. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. You may also change your student loan servicer through consolidation or forgiveness. What if my loans are transferred to ECSI? Please update any bookmarks you have created. When does the change in student loan servicers take effect? Scholarships, Explore Best Student How to make student loan payments to ECSI, Federal Student Aid (FSA) Ombudsman Information Checklist, Institutional student loans from a college or university. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. If you have not received your Heartland Key through prior correspondence, you should contact Heartland ECSI Customer Service at https://heartland.ecsi.net/index.main.html#/contactus or call 1-888-549-3274. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. You may also contact the Heartland ECSI Customer Service Team by calling (855) 250-3230 or via Live Chat from their website. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Box 718. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. Shes written two books about the Pacific Northwest. Youll need your account number to finish setting up your profile. Mentor Content is not intended to provide financial, legal, investment, accounting or tax advice. They also pick all the important tax documents that you require and keep you updated with the status of your account while helping you with the queries you may have too. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. Loans managed by ECSI are not eligible for the White Houses, . This method should be used only as a last resort, the federal student aid office says. Please review our Advertiser Disclosure. Learn about ECSI culture, salaries, benefits, work-life balance, management, job security, and more. Unpaid tuition and fees: 888-454-6100. To begin a live chat with a customer service advocate, please click on the box in the bottom right corner of your screen. Tuition payment plans: 866-927-1438. The name of the company sending you a federal loan bill every month is your servicer. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. This method should be used only as a last resort, the federal student aid office says. The products featured on this website are from our partners who compensate us. Chat with a Live Customer Service Representative. A live chat is also available on Heartland ECSI's website ( https://heartland.ecsi.net) in the lower right hand corner. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. As a result, our rollout went off without a hitch, not only within our internal support team, but among the countless clients who are now using TeamSupport, too. services only federal student loans in default. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Please visit the Heartland ECSI website: https://heartland.ecsi.net. MORE: Federal student loan servicers: Who are they and what do they do? Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. ECSI tracks and collects your payments. Disclaimer: NerdWallet strives to keep its information accurate and up to date. Alternative loans. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will my loan be subject to a late fee? ET ECSI address for loan payments via. Please call Heartland ECSI Customer Service at 888-549-3274. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%. Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations. When evaluating offers, please review the financial institutions Terms and Conditions. . ECSI makes it efficient by maintaining a total list of schools which allow these payment plans. is a servicer for borrowers with federal Perkins loans. If you have questions or concerns about your deferment status and need assistance reviewing your account, please contact UC San DiegoStudent Financial Solutions (SFS) at 858- 822-4727 to speak with a counselor. Follow up with the 'Continue' button next. Generally, the failure to receive a billing statement does not absolve you from your obligation to pay on time. We found that other software systems require you to assign it to a single person. Visit the Heartland ECSI website for answers to frequently asked questions. You can also print copies of your billing statements through your ECSI account online. If your enrollment is at an institution that reports to the National Student Clearinghouse (NSC), ECSI will pick up your registrar's enrollment reporting for half- time enrollment and greater and post that deferment to your loan account. All Rights Reserved. We use intelligent software that helps us maintain the integrity of reviews. A graduated repayment plan starts with smaller monthly payments and increases over time. Otherwise we can assist you with any issue you have over the phone with our next available In our previous system, customers could only call or e-mail to request help, which meant having one staff person dedicated to receiving those tickets and then manually assigning them to a support agent to handle. Many or all of the products featured here are from our partners who compensate us. If your quarterly repayment cycle is February, May, August, and November, the first billing statement you receive from ECSI will be in October for your payment due November 10, 2017. Process monthly payments and extra payments. Alternative loan borrowers. We offer several types of financial aid to help you meet the cost of a university education. We believe everyone should be able to make financial decisions with confidence. , like private student loans, health professions loans and institutional loans issued by a university or school. This might happen if a servicers contract expires and is not renewed, for example. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. You can also print copies of your billing statements through your ECSI account online. Our tools and calculators are for illustrative purposes only and are not guaranteed to be accurate. Southern New Hampshire University CREDIT & COLLECTIONS Phone: 1.888.867.7376 Email: credit@snhu.edu This website is using a security service to protect itself from online attacks. Youll need your account number to finish setting up your profile. MORE: How to get forgiveness for your Perkins loans. To make a payment, you can sign in, click Payments and enter your payment information. You can check if there are student loans that are set exactly at 5% or below. You are required to answer one of the security questions which you have previously chosen. ECSI will assign you a new account number (called a. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. You are required to choose a security question and keep the answer protected for your personal use only and log in later. Consolidation and refinancing your loan. Register for online access to your account. You should begin sending your payments to the address printed on the ECSI billing statements you receive. Using your ECSI key, enter it on the left side under the connect an account then press connect. Representatives are standing by to chat with you about: For instant help, use our live chat feature to be connected with a customer service representative. You can make additional payments over the phone or via online chat. Loans managed by ECSI are not eligible for the White Houses, . ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098. ECSI - Providing superior technology, custom-designed solutions and world class customer service since 1972. ECSI is a student loan servicer that focuses primarily on Perkins Loans and private student loans. No. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. ECSI is a servicer for borrowers with federal Perkins loans. ECSI tracks and collects your payments. The Education Department can transfer student loans from one servicer to another. Access to your University of California student loan account information via the Conduent/ACS online system or via the Conduent/ACS borrower call center will end after July 31, 2017. However, we are making every effort to make the transition a smooth one, with as little service interruption as possible, following the guiding principle of doing our best to address borrower needs. Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. There aren't any eligibility criteria for students or loan forgiveness or federal repayment programs to consolidate these non-direct loans under the federal forgiveness programs. This includes 32 complaints in the past 12 months. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. We may receive paid placement and/or affiliate commissions in our posts. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. A total of 148 complaints have been made with the Better Business Bureau about ECSI. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You will be at your school account screen in no time. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. You can also file a complaint against ECSI with: You should maintain written communication between you and ECSI. American Education Services manages only FFEL Program debt. Clients & Schools. This helps you stay in good standing to avoid default. A total of 148 complaints have been made with the Better Business Bureau . You will be required to enter your personal information such as your name and date of birth. Contact Us. ECSI Phone Number - Unpaid Tuition & Fees: (844) 454-6100. ET. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. Snail Mail -The borrower can mail the check or money order to the ECSI. Beginning in August 2017, ECSI will assume responsibility for servicing the University's campus-based student loans including, but not limited to, sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. With an income-driven payment, your monthly payment may be as low as $0. You can call ECSI at (888) 549-3274. You will need to enroll for this service through the ECSI website. heartland ecsi refund strayer university. Its most important to know your. heartland ecsi refund strayer university. ECSI processes the payment twice, which leads to the misleading and insufficient fund while checking the accounts, a student claimed, Others claim that they never received any paper works for public service loans, Failing to set up an automatic payment plan and ACH transactions properly have also been filed, Long waiting for customer supports when getting at ECSI, Even the complaint board has also received a complaint on the ECSI which states that the ECSI business practices have been downright greedy, Many customers do say that their service is awful and find it hard to navigate around their website, Moreover, ECSI charges fees for online payments. Advertiser Disclosure | Terms of Use | Privacy Policy. After you get access to your account, access the information and check the available payments which are listed and which allows you to pay tuition, student fee and student housing cost for a period of several months than doing it once at the beginning of the year. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Also, 45 BBB reviews gave the servicer a one-star rating. You can use your ECSI student loans login. Disclaimer: NerdWallet strives to keep its information accurate and up to date. Heartland Foods Customer Service Number and Complaints, Heartland Express Customer Service Number and Complaints, 21st Century Insurance customer Service number and, 20/20 Eyeglass Superstore customer Service number &, 1&1 Hosting customer Service number & Complaints. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. You can call Heartland ECSIs customer service phone number at. The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. Which of these loans will be affected? If I have loans at more than one UC campus, will I have the same student loan account number? This key is unique for each student to keep things secure. If I need to submit a Cancellation Request Form at this time, what do I do? Processing of online electronic payments and other transactions by Conduent/ACS borrower services staff will also cease after July 31, 2017. Heartland ECSI gives assistance for those students who have a past due. Am I stuck with ECSI until my loans are paid off? The U.S. Department of Education and many other private lenders issue loans to students to help them fund their education. Process monthly payments and extra payments. Mentor also does not provide financial, legal, investment, accounting or investment advice. You can also print copies of your billing statements through your ECSI account online. Heartland ECSI Customer Service phone number is 1-855-250-3230; their hours of operation are 8:00am to 8:00pm (Eastern Time) How to Set Up Direct Deposit with Heartland ESCI to Receive Your Refund What you will need: Heartland Key sent to your Texas A&M University email account. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. You should complete the Cancellation Request Form, have it certified per the directions on the form, and return the signed and certified form to Conduent/ACS before July 31, 2017. Fixed APR means that your interest rate will always stay the same. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. Register for online access to your account. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. 4.Why is it necessary to sign a Truth in Lending Disclosure? . Heres what you should know about ECSI and how to contact ECSI regarding your student loans. In that spirit, we are providing the following information regarding the transition and the changes that are being implemented.