That's just plain irresponsible and rude. Then why text me in the first place! This is over a $300 charge. My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. I am actually highly disgusted with this kind of customer service and hope this won't continue . Why am I going to have to go to to your store to get my weekly special circular? Friday, august 26 i noticed tyson chicken tenders regularly $ 7.49 a bag for$ 5.99i picked one up and proceeded to checkout. Can you imagine what I think you can do with this lousy idea?! Went to service desk Gm came right out listed to me briefly and started walking away and yelling fir the employee to comeover..my voice was loud and iasked him not to walk away was done yet i made these pointsnever enough cashires or lanes openthey make you wait for ever to pay, if im bagging and cashiering which im NOT COMPENSARED FOR ITS BEYOND BELIEF WHEN AN ATTENDANT IS RUDE AND WALKS AWAY WITHOUT FIXING THE PROBLEMAND YOUR PAYING PREMIUM PRICES THROUGH OUT THE STORE! It always smells bad. In hopes to fix this issue for me and other customers for future. 1. So i activated an offer for spend $150 get $10 bonus. We also ensure all reviews are published without moderation. Please get rid of this person. This is certainly an attempt to get people to switch to the new MyPerks program. Desired outcome: I had to go to Kroger to get a cake for my granddaughter. Basic understanding of Giant Eagle's Business System (GE's version of the Toyota Production System). ********* ******. I am so disappointedthat the storewould sell something like this. Total waste of nearly $10. Giant Eagle Grocery - CentralPercentum GetGo. She acted as though I was trying to do something bad. With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. i recently shopped at the local giant eagle for groceries. Here are 8 tips for writing great reviews. Giant Eagle was first founded in 1918, by three families - Goldstein, Porter, and Chait. Flu shots are only available from 10a-6p. this is very frustrating, inconvenient and time consuming. but 2. The next best thing would be some sort of response just so I know you are aware of my issue. I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. She still refused. Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. My parents come here to get produce, and they got me into the habit, too. It's unbelievably immoral and despicable! I never got it and spent $212.13 i can see. i do the shopping for the household,he picked ip the advantage card. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! For the price I paid, I am very disappointed in the quality. The signs indicate you can buy beer here, which is . Made formal complaint with Customer Care. Giant Eagle refused and told me to contact Columbia. I tell them it stops when the tank is full. Besides customers who witnessed this spectacle, talk with Sue who was the only employee there who displayed any empathy. Outrageous. I purchase gas food and liquor here often but honestly Im so mad that I will probably never return. At first, it was alright, but it progressively got worse along the way. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Desired outcome: I was not sure what she usually drinks so my daughter and I were discussing it as she pays more attention to this stuff than I do. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. Giant Eagle, the store lead is a creep too. " Low pay, high amount of turnover " (in 93 reviews) " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons. I purchased chicken salad Giant Eagle last night, 9-28-18. My husband **** called their customer service two days later and was informed that I had to call. I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. Table of Contents show. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. Complaints: I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. Spacious and very clean store. In hopes to fix this issue for me and other customers for future. Also, why did i not earn perks on Dec. 17 and Dec. 22? The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. This review was chosen algorithmically as the most valued customer feedback. Jason (Columbia US) Giant Eagle's meat is also a better variety than other stores. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. I always pump 30 gallons of fuel (their limit for a perks redemption). Desired outcome: I did in multiple. 8-2-22 Please look into this matter because I am not alone on this issue, and this is why many of your customers shop at Giant Eagle. The rudeness of store associate and unwillingness to help. Branch address 3239 Washington Pike, Bridgeville, PA, 15017, US. I asked about my perks that were deleted Giant Eagle Initial Complaint 01/18/2023 Complaint Type: Problems with Product/Service Status: Answered I submitted a request for my pharmacy records months back and I haven't received a. I placed an online order for a cake at your location in cleveland on Chagrin rd. they would not take my refund of just a couple od things because it was a online/delivery order and the customer service desk told me they cant do my refund cuz they dont do those! 1.0. I will NEVER shop at the Giant Eagle in Cranberry Twp, pa store again and I will make sure that I will spread the word. I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. Another rep told me it's a health insurance issue that they can't do anything about. My family work there. You know that the wheelchair is dangerous, and yet you still allow your mother to sit in it. Ripoff Report on: Giant Eagle - Giant eagle metabank visa paypower prepaid card vermilion ohio. Very abrasive. It was 445 pm today and the sub sandwich area was not closing or anything I see lazy employees! See details. because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! So they make you think you must buy 4, but no, only one is enough. I hard few people pass out at car wash because cant have any Hi my name is Brittany Yaw my phone number is [protected]. The cardservice vendor recommended that the consumer contact Columbia directly for further assistance.If you have any questions, please feel free to contact me. I STOPPED SHOPPING HERE During the pandemic because prices are so high! It's so fast and easy. I have purchased this chicken many times in the past and it was always delicious. No everyone lives their life online. The attendant in self check out who I could not identify d/t her mask but had short grey greasy hair and baggy clothes. Well guide you through the process. I don't know what was up her skirt today but it was totally uncalled for. Learn how the rating is calculated 1 complaint. I hard getgo higher up boss dont care give 2 unpaid 15minuts brake and 30minuts lunch. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. nav-opener. Then i was told i needed to spend $30 in 1 trip and $150 in total for the month. Be the first to write a review for Giant Eagle Supermarket. I've ordered cakes before with images on top but they where sprayed directly on the cake. So here's one problem, why would you give a customer ahead of us their prescription while you said you were closed and then not answer us when we rang the bell? I paid for a SHOWROOM car wash and parts of my car weren't even touched! I am first off disappointed by the new renovation. " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. We pulled up behind a car and waited 20 minutes! Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . Learn how the rating is calculated 1 complaint. I spoke with three representatives at Columbia and spent over four hours on the phone, and this was their answer: Rude staff If they knew it was in the hot foods for this long, they should have thrown it away or reduced the price. You will lose me and many others who despise having to use pc, etc to see your weekly special info. This is actually about an experience my mother had with Giant Eagle. Even the cheapest of car wash. Thank you for your time. more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. I will write and call to everyone I can to let them know how horribly I was treated. Why I constantly continue have this on going issue with this pharmacy has be baffled? I feel that Giant Eagle store location 3663 needs to do something about one of they're employee by the name Joshua Smith and his hygiene.He has a horrible distinctive odor CONSTANTLY coming from his body not to mention his hair grooming is horrible as well. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. to people that shop their groceries. I can not reply to emails. Can the consumer advise which location she is referencing? 228 in Cranberry Township PA (the one by Target not out toward Mars). Good MorningThe consumer's request was filled in December, however, it appears they never received it. One gift card was able to be redeemed on fuel, the other two continuously were said to have a zero balance even though they had never been used. Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. When it didn't scan after many attempts I took it to the guy and he told me they don't cash out scratch offs and didn't scan it himself just shrugged his shoulders and said there wasn't anything he could do about it. Tell us what you think about Giant Eagle, Market District, GetGo, Giant Eagle Pharmacy or Curbside Pickup & Delivery and we'll give you free perks! It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. Giant Eagle Berea customer service deserves no stars at all, Customers are rude and management lets them berate shoppers. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. Our only son was born @ Magee Womens Hospital in Pittsburg . What ever you feel is right. At the main street extension getgo, we had stopped to get some coffees on the way coming home from college. Are u serious?!? I just don't understand how this could happen. They were VERY rude to say the least, there was no need for it. I took the paper back to Giant Eagle the next day and they told me that it was an edible image on the cake. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. (Either January 3rd or 10th). Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. What they do NOT tell you is that now, if you buy one, it's down to $1.25! I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. Oh, and when I tried to buy the advertised buy 2, get 2 free of Pepsi 12 packs, it would not work, so I missed out on buying that deal and had to go elsewhere. They have become more of a supermarket police force bordering on the ridiculous. We have researched this matter and added thecoupon to the consumers advantage card. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. Ive had two separate incidents where I was told the shipment would be in 3 days from the day my prescription was received by this pharmacy and what day I was to come back to pick it up. You sure have your priorities straight. Ok ..i put the items back in the cart ,told him he was being very rude and i didnt want the things anymore! Now, after months of working, somebody in corporate had this grand idea of letting the customers text the shoppers while their orders are being shopped. This is unacceptable. Theres no reason I should be getting the runaround like this from a big company like this. Information provided by various external sources. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. Ray Saunders 614 This will surely increase the credibility of your complaint. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. Giant Eagle Maintenance and Repair Service Level Requirements Supplier Code of Conduct Customers Privacy Policy Terms of Use Notice of Pharmacy Privacy Practices Digital Millennium Copyright Act UPDATE: March 10, 2022 I have the unused gift card and proof of purchase. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. There is no warning in online ordering that prices will change on Thursday regardless of what day you ordered and at what price. Harrassing Women: Giant Eagle Greenfield Complaints: Confessions of a young female cashier in Distress Pittsburgh, Pennsylvania. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. How can you say that dispensing an injectable and needles cannot be completed before the customer arrives. That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. Desired outcome: Tip for consumers:Provide customer satisfaction and a smile. Country fried steak & eggs were. good bye giant eagle. View contact details and reviews for Giant Eagle Columbus at 6700 Hayden Run Rd, Hilliard, OH, or write a review. Category Food & Beverages. Although I very much appreciate a wheelchair that I can put my mother in (the only way she can shop) it has become dangerous. plus-circle Add Review. I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. Giant Eagle has extremely terrible customer service. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. I wondered why she was on the floor at all if she was not going to help and was a getgo employee regardless if cashier or not! DONATE NOW! Not a good look for Giant Eagle. Giant Eagle reviews & complaints. Browse; Login . Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . I'm frustrated. When I scratched off the gray box covering the pin to make an online purchase, part of the pin was missing, making the card unusable. . it is almost 2 months and haven't been able to use it, what do I need to do to use it, I have one for another vehicle and want to use this one, please advise, thank you, Desired outcome: I don't give into tyranny and unconstitutional acts of the government and these fear mongering dictators. Wide selection of private brand goods. I have been going back and forth with customer service about a $10 bonus perk i never got. I let her know I have health issues so can't wear one. I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. I would like to be refunded for the costs of the product I never got. File a complaint. A multibillion dollar company has scammed a consumer out of $200 Desired outcome: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Regina Zajac, [protected] [protected]@zoominternet.net. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. Same person who called me answered. This person was watching everyone in the line as if they were stealing. Something needs to be done, even when waiting in line at location you hear people complaining about it. 1. Plus no sorry nothing. 261 7008. January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. I look forward to my perks and using them when I can get a full tank of gaswhich I have been doing for years. How dare you feed the opioid epidemic.and settling out of court,paying an undisclosed amount of money, all because you know you were GUILTY of abusing your right to fill prescriptions for opioids. Nothing. When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! I have 3 children ,2 of which are very sick . Posted by giant eagle erie pa yorktown on Thursday, March 2, 2023. Review Of Franks Restaurant Hudson Fl 2023 . Hello Shop & Save. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This has not been a one-time thing, this has been an ongoing issue with me complaining to corporate GE and yet nothing has been done about it. Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . Toggle navigation ctMobi - Find a local buinsess in your area. I was very upset. - giant eagle chicken salad & giant eagle salsa, I new package if and when they come into the store, Car wash on Rt. This incident happened on friday june 24, 2022 @ 05:14pm, store #617 in geneva ohio. It has been a reoccurring issue monthly. I was then instructed during the last most recent time to call in at least 3 days in advance to give the pharmacy a heads up when my next prescription would be sent in by my doctors office to help with these stocking issues. Is this your company? Thank you. When you get there, your groceries are ready. I can never forgive that. i am now a former customer. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. This was about 6:30pm. 8% of Giant Eagle employees are Hispanic or Latino. File a complaint. Giant eagle unwilling to offer anything related to customer care. I get another sticker for my window. Giant Eagle reviews & complaints 193 complaints 7 resolved 186 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "medication" Resolved Resolved Resolved "check cashing" Resolved Giant Eagle reviews 193 G GaryD163 of Butler, US Feb 09, 2023 4:50 pm EST Verified customer Featured review Management also doesn't know how to utilize people to their best ability. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Highly disappointed! Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. Kroger's parking lots are always full. At Giant Eagle, our Refrigeration Technicians are at the heart of keeping every supermarket, GetGo and warehouse running smoothly and coolly by ensuring the HVAC, food and beverage equipment, soda machines, and so many other pieces of equipment are running efficiently. Giant Eagle released a new "myperks" program that simplifies the way you earn and redeem perks. i don't have a complaint as much as need advice. This complaint was posted by a verified customer. I talked to the team member Pam today 3/7/22 who did not seem very friendly or helpful and then told me they still cant guarantee this medication will be in stock within 3 days. I have had other items before. They finally got their prescription and we pulled up to find a shade pulled that said they were closed, drive thru, and they were short staffed. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. I noticed while ringing up the price, was 7.49 not the sale price of 5.99the male attendant came over i told him the problem and he ran off no explanationin the meantime several minutes later another male attendant asked if he could help? 3, Report #1504161 . I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle I never seem to have this problem at Walmart, Dollar General, Kroger or any other place I do self checkout. I explained exactly as above and as she is my child - its really no ones business. Share your photos and videos with others to prove the truth of your words. I guess Heinen's will be my home store. Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. His hair looks like it hasn't been washed out combed in MONTHS. 3.0 Former Employee, more than 5 years Deli Team Leader 7 Oct 2016 - Deli Team Leader Recommend CEO Approval A guy with a strange accent was very rude and started to yell at me. I apologize for any inconvenience caused by the action taken with this particular gift card. Your loosing your customer base. Online order website shuts you down from making any changes long before the order is being shopped. So I went to the self-checkout, and there I was harassed by two other employees. Get the food ad on the mailers. I am requesting a refund or replacement as Columbia is refusing to replace it, saying it is Giant Eagles responsibility. The program was launched at 34 locations in 2021. I know it's hard to find workers but I'd rather stand in a long line with a WELL worker than get SICK! Everyone I talk to keeps telling me they will get back with me the next day.