You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? She's fortunate to work from home, and makes about $32/hr w/ no degree. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. Would it ensure efficient workflows or more timely responses to other departments? It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. "I believe I could improve on some technical skills including Excel and Word. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. ", "I have three philosophies when it comes to my work. You also made sure to take action so that this did not happen again. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden There was not a formal method of teaching IR PAs. ", "I have the basic procedural skills for this team position. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Just like when I fill, I make sure the bottles are organized and in their place.". With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Good answer! ", "I think my weakness is that I take too much to do. Therefore, any date prior to 2019 might not be accurate. "I am a highly detailed person, and I thrive on having a high level of organization in my day. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. It is not the ideal situation, but I have always adjusted for the good of the team. ", "This is a great question. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. When I enjoy what I do it doesn't feel like a chore. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I know what I want to be done and how I want it done, so it's often easier to do it myself. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? I used the facts and not emotions to explain the reason for his delay. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. I grew up in a fairly homogeneous town in Montana. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. We had a lot of concerns with patients not showing up for appointments when expected. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. ", "I'm very interested in clinical research. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . ", "Delivering bad news to a patient is very difficult. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. One for the clinic, one for me, and one for the patient. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". What questions did they ask during your interview at Kaiser Permanente? I take the time to listen and reflect back to ensure that I am providing the best care possible. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. You must create your own answers, and be prepared for any interview question in any interview. Finally, end your response by talking about the positive outcome. I'd be curious to hear if your department had any needs in this area. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. "I am usually the 'ideas person' in team projects. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. This organization includes my scheduling, paperwork, and more. Why Do You Think You Are A Good Fit For This Company? My idea was to talk to users of EHR systems at all levels. Also, avoid telling the interviewer that you get along with everyone all the time. It seems you would be a wonderful teammate to have around. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. I also help the pharmacist with anything they needed from translating to ringing up customers. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. We had in services to help us prepare. 3. Our interview questions and answers do not represent any organization, school, or company on our site. I volunteer with their organizations in various roles. Balancing empathy with honesty is key when communicating bad news. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. Every day I learn something, and that's because I choose to get better. If possible, pick a weakness that is not a core skill for the position you are interviewing for. ", "I work good with minimum supervision, but I also enjoy working with a team. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". For 180 days, my employees were rewarded for coming to work 10 minutes early. leader vs. follower). Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. This sounds like a very collaborative workplace. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. If I promise any follow-up to my students, I do so in a timely manner. These go above and beyond what it means to provide compassionate care. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. "I have worked with diverse groups of people most of my career, including my time in college. Talk to your interviewer about a time when have had to adjust to changes on the job. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Excellent! If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. You've chosen a powerful example that can help make you a more memorable candidate. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. I get along well with others and work well as a team.". In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. "I find that with the right company, it's pretty simple to balance life and work. I consider myself to be a strong relationship builder and take pride in my people skills. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. The program was a success, and upper management chose to keep it implemented for another six months. Any hiring authority should feel comfortable putting you in front of their valued customer base. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. I am a very hard worker who is eager to become a team member with Kaiser.". I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". ", "Outside of my career, my priorities in life are my family and being outdoors. Ben Richardson, a principal in McKinsey's London office, conducted the . Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. I understand that it's part of the job. Since I have two high school girls who are involved in music. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. That question can start up a great conversation, and you may learn a thing or two as well. What is the hiring process for remote jobs at Kaiser Permanente? ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Most interviewers will interpret a cliche response like that as dodging the question. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. ", "As a certified pharmacy tech, I have to continue learning. I'm a good listener, and my coworkers and patients like that about me. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. Interview questions and answer examples and any other content may be used else where on the site. Nice! where i concurrently pursued a degree in both nursing and biological sciences. It's best that the person knows the reasons why so that they can learn from the experience. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. I indulge in the things that make me happy on my time off. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. But her prescription was on troubleshoot, and no one order it. Upon first taking the call, the patient was name calling and yelling. Unfortunately, the sales have shut down. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Our date tracking prior to 2019 was not accurately kept. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. This shows the interviewer that you've done your research and aren't answering vaguely. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". Also, I am organized, bilingual, and I have pharmaceutical knowledge. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). Well done! Your version of customer service sounds warm, welcoming, and caring. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. My approach is to tune out the negativity and try to figure out why the personality is difficult. Great work giving your example and then highlighting how you corrected the error. ", "I like my job, and I enjoy what I do. I took these methods and incorporated them into our setting. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Discuss how you can thrive in this role, even during the most stressful times. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Perhaps you use a particular app or software. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. ", "Once I was filling a prescription for 90 days 90 tablets. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. I greatly value the information shared between fellow professionals in our field. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. Good example! If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". You've done well by answering diplomatically. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. This is a very good example of your problem resolution skills. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Contact us here. Perhaps you have a keen eye for detail. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. ", "When I started in Interventional Radiology, I was not trained in IR procedures. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job.