In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Hard revenue focused. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. It won't go in any direction! We will then confirm your payment date and amount. Professional rooms for your next training session, interview, or pitch, wherever you need it. I found someone. Lorraine Brule Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. Or you can upgrade at any time. Open the Amazon Prime cancellation page. They only communicate via email. This will remove that member from your roster and credit the membership back to your account. Are there other similar companies to regus that are less expensive or better? Just terrible management at Regus. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. Dont know how many days youll need? Have anyone walk away from regus hidden automatic renewal. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. For a company as big as Regus to not have a complaints procedure this is appalling. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Make it brief, not elaborate. * All prices quoted are valid at the time of application, based on 24-month contracts. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Sometimes they don't see my payments and kick me out of the system. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Go to. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. I had a membership for over a year. They reference their terms and conditions and just continue to charge me month after month. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. My expressed intention was to rent space for 1 month and for a quoted price of $650. DO NOT TRUST THESE FRAUDSTERS! * All prices shown are valid at the time of inquiry, based on 24-month contracts. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Any service that you do not require can be opted out through your online account. Best regards, We hold a pre-authorisation charge of GBP14.75 on all new registrations. Their automated system was charging me for a service their system just added to my account. Your email address will not be published. Youre able to bring one guest per visit. This cost me: I replied and explained that these terms were written in an intentionally deceptive and unclear way. As far as the payment is concerned, it has been made in full. I have no complaints regarding your club and the facilities. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. What Regus did: I have tried ending my service with Regus but they won't allow me to end. So I assumed the purchase transaction failed and chose a different vendor. . Lorraine Brule I look forward to receiving more information from you. Hi Shannon, The complaint has been investigated and resolved to the customer's satisfaction. Thanks for the heads up on this. Hi Frank, Im sorry that you feel this way. The quality of Regus office space is good and available services/appliances were reliable. There are lots of better places out there which are cheaper and better, Hi, Its an automated process. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. i made an account a day ago and i tried contacting them to cancel my account. Assistant Global Customer Service at Regus. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. I had an error with their billing department which was 100% their fault. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. The temperatures in our office are 31 degrees and up everyday for the last few months. What the heck? We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. I have a Regus lease and have been trying to cancel the agreement for the past two months. No customer service, no support, hang up phonecalls,, no email reaction 1. We have never had a late payment in the 7 years we have been there, which accounts for nothing. They are requiring a TWO month retainer, which is almost $4000! thank you. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. Your email address will not be published. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Why? I cannot wait to advise every person that I can against engaging with this organization. Its clear from reading your comments that the main reason for your review is that of your agreement. As far as the payment is concerned, it has been made in full. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. I would like you to please confirm the receipt of the letter and the cancellation. Horrible Customer Service and Billing Practices! I would like to request you to cancel my membership with you kindly. We also ensure all reviews are published without moderation. 11-20 people: Full refund in case of cancellation 10 days or more in advance. Regus received the letter and allowed me to cancel my agreement with them! Passes purchased in this way are non-transferable and not changeable. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. When I called the number to sort things out, the number was disconnected. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. My membership number is XXX-0000-11111-0000. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. This is for your convenience and in order to avoid any unwanted interruptions in service. And that`s not the case. The additional increase in your monthly fee is due to the annual indexation. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. When you sign up for a monthly experience, you are assured that you can cancel anytime. Thanks again for your comments which help us improve. Thank you for your consideration. Does your user agreement specify proper reasons to cancel? Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. On this page, you can first browse which airport lounges are available through this partnership. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Kind regards, And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Copyright 2023 Community Evangelical Church. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Lorraine Brule Manage all of your workspace and business needs. Regus does not communicate with customers via telephone. I look forward to receiving more information from you. I hope youll continue to serve more and more people and make their life happy and prosperous. The payments have since been sent to . Give your team a place to focus, thrive, and grow, while we take care of all the details. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Michelle Spire I have now joined acquire and Regus. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. How do you update your credit card details? The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Well be happy to accommodate. Be part of a vibrant coworking community with dedicated desk or hot desking options. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Regus membership gives you access to workspace in thousands of locations around the world. You're going to be billed for an entire year. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Please email me at Lorraine.brule@regus.com with your company name and details. Hi Jody, Thanks for your services, we will make sure we don't recommend you and take our business else where. Update: a big thanks to the Luton branch who actually decided to look into my account further. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". please give me my refund. You have a business to run and our objective is to partner with you to help you grow even further. Michelle Spire Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? This is to inform you that, unfortunately, I would have to cancel my membership with your club. . Welcome. Platinum Plus costs about $300 more, but it really wasn't clear why. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. They charge an excessive retainer fee. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Blue membership is free and includes only the discounts. This review was chosen algorithmically as the most valued customer feedback.