Trouble connecting? Download the My BT app to check your bill, test your speeds and activate your internet security products. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. 01-10-2020 BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. ? The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Guide to BT Business Hybrid Connect. Ive had the cant find Sonosproblem for a couple of weeks. Look for the tab on the back of your hub. Time will tell if this is a permanent fix but its worked this evening. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. 2023 BBC. The bug disrupts the . At least Ive got Sonos working now even though it is at the expense of 5ghz. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. This will take to a status screen. Having a yolk sac that is too large or too small has been associated with pregnancy loss. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. Need support for other hubs and routers? Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Smart hub 2 Hidden SSID I have a new hub. 6:38 AM https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Expert Reviews is a registered trade mark. 01-10-2020 Assuming it will work on the business hub though as it's a visible option. Your BT Business Hub should now be in bridge mode. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. My speed has dropped to 40Mbps on my wifi devices. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. So I decided to direct message them on Twitter. I shouldnt have to have 5Ghz permanently switched off. The app then stopped working. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Also problems connecting to my wireless Canon scanner printer. The BBC is not responsible for the content of external sites. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. on Fix problems or report a fault with our troubleshooter. 01-10-2020 Great. Steps taken from a post on the BT Community. Configure the modem for transparent bridge or modem only mode. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. 11-05-2020 Changing Wireless Modeto 2 didn't fix the problem. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. I connected a laptop via ethernet into it. BT's done a great job on this router. Wait a few moments for it to connect. You can turn Smart Setup on or off in the Hub Manager. Plug the microfilter into the socket. 8:32 AM If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Bridge mode does appear to exist on the Smart Hub. Using BT Business Hub or router. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. If it doesn't accept the admin password, click on Hint. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. Broadband speeds Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Connect the cable to the hub's power port, plug it into the wall and switch it on. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. - edited A spokesman for BT told the BBC only a "very small" number of users have been affected. At conservative gathering, Trump is still the favourite. ***The radically changed Web Admin Interface of the BT Smart Hub 2. Links to user manuals and other documents for BT Hubs for broadband. This topic has been closed for further comments. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. >. This should explain it. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Been running flawlessly for 2weeks now since running the system in this set up. This brings up a hidden page. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . What? No problem. We hope you'll join the conversation by posting to an open topic or starting a new one. Sonos tried to do a workaround but lasted an hour or so. Choose Broadband. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Change the /internet part of the address to /routing. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Almost instance response. "We're sorry for any inconvenience caused," added the spokesman. Not sure which hub or router you're using? Make sure it is fully pushed in - you'll hear a click. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. After trying to set bridge mode and saving (the save appears to hang) I eventually. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Navigating ones way through these conflicting accounts is not easy. I'll try and check later this week against a spare BT Business Hub 5 model. Smart Setup is BT's online set-up wizard. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. It only fires up when you open a browser. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Select the Link Configuration sub-tab. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. all fixed. The BT Home Hub 2.0 was a combined wireless router and phone. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. I just tried it with an old, Not sure if it was still broadcasting the SSID. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Connect using the QR code The default IP address is 192.168.1.254 but you can change that here. . a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. How do you turn off wifi? 11:58 AM. BT is offering firmware updates to those affected. Yes its not ideal. 8:37 AM. Connecting your computer to your broadband. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. Can anyone confirm it works? I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. If there is a hint then a custom password has been setup. All rights reserved. How are people to fault trace if they dont know all of the possible scenarios? Sorry, we're still checking this file's contents to make sure it's safe to download. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Plug the microfilter into the socket. (the macaddress is the same as the wifi router apart from a few letters. Find out which main phone socket you have Find out about your Openreach modem We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. 9:11 AM. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Switching Smart Setup on and off on the BT Smart Hub 2 BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. I have never tried using just the modem section with a different router. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Connect using the details on your hub Smart Setup is BT's online set-up wizard. The setting is on a page hidden on the home version. Switched it off on iPhone, instantly worked for the app. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. . Sorry, our virus scanner detected that this file isn't safe to download. Understand rental and other basic charges, Enter the admin password.